Please note that our service will be closed on May 6th in observance of the bank holiday.

October 2023

Results of our Patient Participation Process

Patient Participation is a vital process for healthcare services to gather detailed feedback on the quality of care they provide. At ADHD Direct, this involved using surveys and feedback groups to gain a comprehensive understanding of the service from a patient’s perspective. The goal was to actively involve patients in shaping the future of ADHD Direct, improving service for upcoming patients, and using the feedback to enhance overall care delivery. The process started in March 2023, following Health Improvement Scotland guidelines. A key part was creating a feedback survey on SurveyMonkey, allowing both anonymous and identified responses, covering all stages of care to provide valuable insights into the patient journey.
Following the survey, a virtual patient participation group met on October 4th via Zoom to further engage with patients. We greatly appreciate all patients who took the time to participate in our Patient Participation Process, as your input is invaluable in improving our services.
This document presents a summary of our findings, focussing on the relevant action points that have been developed from patient feedback.

Average rating of our service based on the Patient Feedback Survey:

Feedback and Response

This table details the actions we intend to take in response to the Patient Participation Process.

YOU SAID:

Requested more information as to what to expect in a consultation

WE DID

Created a friendly and easy-to-read ADHD Assessment FAQ

Greater accessibility.

Our health care assistant is available to complete forms over the Phone for patients who struggle to complete them by themselves

A clear explanation of what the shared care system is

A section on the website explaining prescribing and shared care together with medication costs

Awareness of sensory issues in the waiting room

Add a sign to our reception desk to let people know they can make a sensory request to turn the radio off.

This in turn may make our service more accessible to neurodivergent individuals

Post diagnostic support

Creating of Post diagnostic information sent to all patients

The next table will detail the actions we have already taken in response to the Patient Participation Process.

YOU SAID:

WE HAVE:

awareness of how long it would take to complete my assessment forms

Added time estimations to our assessment welcome letter so that people have an idea of how long the forms will take them. We have also added a progress bar to the forms themselves, as well as an option to save and continue later.

The pre-assessment forms are long

They have been shortened and now digitalised. Any duplications have been removed

How to manage technical difficulties when trying to complete online forms

The welcome email explains who to contact if the forms cannot be completed and the help that we can offer, together with tips to reduce any loss of data

Forward Plan:

We aim to have completed all the above actions by January 2024.
Once we have completed all the above actions, we will begin the second round of our patient participation process.
The next patient participation process is estimated to begin in February of 2024.

Thank you for taking the time to read this ADHD Direct report. If you would like to offer further feedback about our service, please email us at: enquiries@adhddirect.co.uk

Registered with and regulated by:

Our practitioners are registered with the following organisations and are fully accredited in their selected field. For more information on accreditation get in touch with us today.

Awards:

ADHD Serivce of the Year 2023/24

‘Revolutionising how individuals access vital services for ADHD and autism, ADHD Direct specialises in virtual and in-person ADHD assessments, consultations, and treatment plans from its Glasgow base. With a dedicated team of clinical experts boasting more than 30 years of combined experience, the company delivers a range of patient-centred services as a whole-of-life plan, including diagnosis, screenings, coaching and medicine prescriptions. The judges were impressed by the team’s first-class services, which are rooted in empowering individuals to unlock their true potential by sustaining future goal pathways. With ADHD now widely misdiagnosed and under-diagnosed, the team has become a lifeline, providing timely and comprehensive solutions for those who have previously faced inadequate support.’

ADHD Direct are a Disability Confident employer, ensuring that disabled people have the opportunities to fulfil their potential, and supporting their journey to realise their aspirations:

As a Disability Confident Committed Employer we have committed to:

// ensure our recruitment process is inclusive and accessible // communicating and promoting vacancies // offering an interview to disabled people who meet the minimum criteria for the job // anticipating and providing reasonable adjustments as required // supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work // at least one activity that will make a difference for disabled people
Find out more about Disability Confident at: www.gov.uk/disability-confident

As a Disability Confident Employer we:

// have undertaken and successfully completed the Disability Confident self-assessment // are taking all of the core actions to be a Disability Confident employer // are offering at least one activity to get the right people for our business // and at least one activity to keep and develop our people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

ADHD Direct is an Living Wage Employer

At ADHD Direct, we’ve committed to being a Living Wage accredited employer, ensuring that all our employed staff aged 18 and over receive at least the real Living Wage (£12 per hour). We’re dedicated to fair compensation, extending this commitment to contracted workers as well.

Learn more about Living Wage: https://www.livingwage.org.uk/

INsurance companies we work with:

Companies we work with:

Patient Reviews

Don't Just Take Our Word For It

“As a parent, I wasn’t prepared to wait 2 years to get my child the help they needed, so I started looking for alternative assessment routes. ADHD Direct exceeded all expectations. From the first appointment, the service was professional and child-friendly and ultimately they provided us with life-changing answers and support.”

AnonymousADHD Assessment

“There is a group of special people who work here. When I first approached ADHD Direct I already had a diagnosis from another clinic. I even had concerns about something for a phone call etc to reassure me. ADHD Direct, your guys have made my journey so easy. Thank you”

AlistairADHD Assessment

"I never thought of myself as having ADHD because I wasn't one of those kids who was constantly running around. I just assumed I was lazy and unfocused, and that I didn't try hard enough to concentrate on the important things." ADHD Direct led me to realise that not only was there an explanation for why I "worked" differently from others, but also that there were better options than just trying to scold myself into being neurotypical. I'm still "me", but now for eight hours a day I get to be the version of me that prioritises and accomplishes the stuff that needs done without it feeling like a huge chore. ADHD Direct are professional, understanding, experienced and friendly, and I have recommended them to more than one person I know.

AlanADHD Assessment

"When I reached out to ADHD Direct my life was at a low. Decades of feeling trapped on an adrenaline-fuelled roller coaster had left me burnt out; held hostage by a catalogue of erratic and impulsive behaviours with little consistency or stability, impacting my health, relationships and work life negatively. ADHD Direct provided professional support, guidance and a thorough screening process leading to a formal ADHD diagnosis. Recognising these behaviours weren't character flaws but very real symptoms of a medical condition that could be effectively managed was life-changing. With the ongoing support of the fantastic team and a bespoke treatment plan, my life has improved beyond anything I could have dared dream since diagnosis. My huge thanks to the team for their care, sensitivity and support."

Anonymous PatientADHD Assessment

"The clinician was very thorough with explaining everything in detail about the assessment. Very understanding and clear in her treatment plan. Due to lack of services and scrutiny within the NHS, there was no judgement, no waiting long periods of time, just excellent patient focus and making families feel welcomed and finally having the answers. Highly recommend ADHD direct."

Anonymous patientADHD Assessment

"I would like you to know that I think you are the most professional, thorough, and caring team and Gordon’s knowledge of ADHD is second to none. I know how vigorously you tested my child and I 100% would not hesitate to recommend you to anyone and indeed have done in the past. Since you diagnosed my child almost two years ago now with ADHD his life has improved immeasurably, and I cannot thank Gordon enough for this. We will be forever grateful."

AmandaADHD Assessment

"My experience with you over the last year has been excellent and I feel that you have handled my case with exceptional professionalism. The diagnostic process was extremely thorough from beginning to end and your approach to treatment, prescribing medication and reviewing my progress has been consistently cautious and responsible."

BenADHD Assessment

"I was diagnosed with you just over a year ago. I just wanted to email and say thank you. Thank you for changing my life for the better. During my time as a patient at ADHD Direct, I felt fully supported (definitely more than I currently do under NHS care). The staff have always been so friendly and supportive. The team at ADHD Direct change lives and I don't know how I would have managed without your support."

Kelsey ADHD Assessment

"I just want to thank you and all of the team at ADHD Direct for all of your support and input over this past year. It has honestly been life-changing for my child and we are eternally grateful for your help and advice."

FionaADHD Assessment

"I have very much appreciated your help and support during this process. I think I have already told you, but the diagnosis and benefits of the medication have been life-changing for me and my family. This would not have been possible without your expert knowledge of ADHD and associated behaviours."

AnonymousADHD Assessment

"I was struck by your compassionate and empathetic approach for which I am very grateful."

AlastairADHD Assessment

"The support your organisation has provided me has been life-changing."

AnonymousADHD Assessment

"I highly recommend this service to anyone concerned about ADHD. It's made such a difference to my life already to have this diagnosis confirmed. If my appointment had concluded with the answer that I haven't been living with ADHD then I would feel fully comfortable accepting that as the knowledge and competence of the team and the thorough process throughout would make it clear that every factor had been considered. It an outstanding service that I am grateful for. Thanks again :)"

Anonymous Patient

Book an Appointment

Use our booking system to book & pay for your appointment.

Subscribe to our newsletter to receive the latest news & information directly in your email inbox.

October 2023

Results of our Patient Participation Process

Average rating of our service based on the Patient Feedback Survey:

Feedback and Response

Registered with and regulated by:

Awards:

INsurance companies we work with:

Companies we work with:

Patient Reviews

Don't Just Take Our Word For It

Book an Appointment

Newsletter

Services

Resources