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Patients’ Rights and Responsibilities Policy

Last updated: March 2023

Purpose of this Document

The purpose of this policy is to inform patients of their rights and responsibilities.   

Patients’ rights

To not be discriminated against  
To be treated with professional standards by qualified and experienced staff  
To expect ADHD Direct to monitor and try to improve continuously the quality of its services.
To be treated with dignity and respect.  
To be given information about appropriate and available treatment options, what they involve and their risks and benefits.

To have access to their own records, in line with data protection legislation.
To privacy and confidentiality.
To have any complaint acknowledged within three days and properly investigated within 28 working days in accordance with the ADHD Direct Complaint Policy.
To be treated with courtesy and given support in the handling of any complaint and ensure high quality care is provided during the investigation of a complaint.  
To the assurance that any transfer between ADHD Direct and the NHS or other private services is handled as smoothly as possible.

To a clean and safe environment.
To have any letters concerning the patient be shared with the patient themself. This includes letters sent between ADHD Direct and patient’s GP and/or any other external agencies.

Patient responsibilities 

To treat ADHD Direct staff and other patients with respect  
To keep appointments or cancel within a reasonable time as detailed in ADHD Direct Cancelation Policy.  
To provide measurements i.e., blood pressure, pulse, weight, and height (height – children only) when attending for virtual/online Medication Review appointments and virtual/online ADHD Treatment Initiation appointments. Measurements should either be sent to the administrative team to enquiries@adhddirect.co.uk before starting time of the appointment, or given to the clinician during the appointment.  
To book Medication Review appointments for the dates recommended by clinical staff and when requested by administrative staff of ADHD Direct  
To pay invoices by the due date detailed on the invoice

To respond to communication received from ADHD Direct  
To follow instructions and recommendations provided by clinician with regards to taking prescribed medications  
To inform ADHD Direct if experiencing any side effects from the prescribed medication  
To inform ADHD Direct of changes of patients’:  
Contact details: name, address, email address, telephone number.

GP Practice  
School – if patient is a child 
Next of Kin details  
Bank details – if paying by direct debit using payment platform GoCardless  
To read and sign ADHD Direct policies and to follow standards set out by the service.

Registered with and regulated by:

Our practitioners are registered with the following organisations and are fully accredited in their selected field. For more information on accreditation get in touch with us today.

Awards:

ADHD Serivce of the Year 2023/24

‘Revolutionising how individuals access vital services for ADHD and autism, ADHD Direct specialises in virtual and in-person ADHD assessments, consultations, and treatment plans from its Glasgow base. With a dedicated team of clinical experts boasting more than 30 years of combined experience, the company delivers a range of patient-centred services as a whole-of-life plan, including diagnosis, screenings, coaching and medicine prescriptions. The judges were impressed by the team’s first-class services, which are rooted in empowering individuals to unlock their true potential by sustaining future goal pathways. With ADHD now widely misdiagnosed and under-diagnosed, the team has become a lifeline, providing timely and comprehensive solutions for those who have previously faced inadequate support.’

ADHD Direct are a Disability Confident employer, ensuring that disabled people have the opportunities to fulfil their potential, and supporting their journey to realise their aspirations:

As a Disability Confident Committed Employer we have committed to:

// ensure our recruitment process is inclusive and accessible // communicating and promoting vacancies // offering an interview to disabled people who meet the minimum criteria for the job // anticipating and providing reasonable adjustments as required // supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work // at least one activity that will make a difference for disabled people
Find out more about Disability Confident at: www.gov.uk/disability-confident

As a Disability Confident Employer we:

// have undertaken and successfully completed the Disability Confident self-assessment // are taking all of the core actions to be a Disability Confident employer // are offering at least one activity to get the right people for our business // and at least one activity to keep and develop our people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

ADHD Direct is an Living Wage Employer

At ADHD Direct, we’ve committed to being a Living Wage accredited employer, ensuring that all our employed staff aged 18 and over receive at least the real Living Wage (£12 per hour). We’re dedicated to fair compensation, extending this commitment to contracted workers as well.

Learn more about Living Wage: https://www.livingwage.org.uk/

INsurance companies we work with:

Companies we work with:

Patient Reviews

Don't Just Take Our Word For It

"Assessment process was difficult but the clinician Angela was amazing. Felt like we knew her for years. This is a company who really cares forn their patients its NOT about the money. I had done a lot of research before planning assessments and over the central belt ADHD Direct were the best. The CEO had am amazing career and you can tell he is passionate. The core values of this organisation are at the heart of their care. If you can afford private care please contact ADHD Direct."

AnonymousADHD Assessment

“Reception staff were lovely and welcoming. Katie was great, she was so patient and ensured she was very thorough, explaining everything in as much detail as I needed. She was excellent with my child who was being assessed. She noticed when I was feeling a bit overwhelmed and used that opportunity to show me visuals instead of talking about medication (I have adhd too). Thank you for all your help Katie, you made the whole experience much easier than I anticipated.”

AnonymousADHD Assessment

“As a parent, I wasn’t prepared to wait 2 years to get my child the help they needed, so I started looking for alternative assessment routes. ADHD Direct exceeded all expectations. From the first appointment, the service was professional and child-friendly and ultimately they provided us with life-changing answers and support.”

AnonymousADHD Assessment

“There is a group of special people who work here. When I first approached ADHD Direct I already had a diagnosis from another clinic. I even had concerns about something for a phone call etc to reassure me. ADHD Direct, your guys have made my journey so easy. Thank you”

AlistairADHD Assessment

"I never thought of myself as having ADHD because I wasn't one of those kids who was constantly running around. I just assumed I was lazy and unfocused, and that I didn't try hard enough to concentrate on the important things." ADHD Direct led me to realise that not only was there an explanation for why I "worked" differently from others, but also that there were better options than just trying to scold myself into being neurotypical. I'm still "me", but now for eight hours a day I get to be the version of me that prioritises and accomplishes the stuff that needs done without it feeling like a huge chore. ADHD Direct are professional, understanding, experienced and friendly, and I have recommended them to more than one person I know.

AlanADHD Assessment

"When I reached out to ADHD Direct my life was at a low. Decades of feeling trapped on an adrenaline-fuelled roller coaster had left me burnt out; held hostage by a catalogue of erratic and impulsive behaviours with little consistency or stability, impacting my health, relationships and work life negatively. ADHD Direct provided professional support, guidance and a thorough screening process leading to a formal ADHD diagnosis. Recognising these behaviours weren't character flaws but very real symptoms of a medical condition that could be effectively managed was life-changing. With the ongoing support of the fantastic team and a bespoke treatment plan, my life has improved beyond anything I could have dared dream since diagnosis. My huge thanks to the team for their care, sensitivity and support."

Anonymous PatientADHD Assessment

"The clinician was very thorough with explaining everything in detail about the assessment. Very understanding and clear in her treatment plan. Due to lack of services and scrutiny within the NHS, there was no judgement, no waiting long periods of time, just excellent patient focus and making families feel welcomed and finally having the answers. Highly recommend ADHD direct."

Anonymous patientADHD Assessment

"I would like you to know that I think you are the most professional, thorough, and caring team and Gordon’s knowledge of ADHD is second to none. I know how vigorously you tested my child and I 100% would not hesitate to recommend you to anyone and indeed have done in the past. Since you diagnosed my child almost two years ago now with ADHD his life has improved immeasurably, and I cannot thank Gordon enough for this. We will be forever grateful."

AmandaADHD Assessment

"My experience with you over the last year has been excellent and I feel that you have handled my case with exceptional professionalism. The diagnostic process was extremely thorough from beginning to end and your approach to treatment, prescribing medication and reviewing my progress has been consistently cautious and responsible."

BenADHD Assessment

"I was diagnosed with you just over a year ago. I just wanted to email and say thank you. Thank you for changing my life for the better. During my time as a patient at ADHD Direct, I felt fully supported (definitely more than I currently do under NHS care). The staff have always been so friendly and supportive. The team at ADHD Direct change lives and I don't know how I would have managed without your support."

Kelsey ADHD Assessment

"I just want to thank you and all of the team at ADHD Direct for all of your support and input over this past year. It has honestly been life-changing for my child and we are eternally grateful for your help and advice."

FionaADHD Assessment

"I have very much appreciated your help and support during this process. I think I have already told you, but the diagnosis and benefits of the medication have been life-changing for me and my family. This would not have been possible without your expert knowledge of ADHD and associated behaviours."

AnonymousADHD Assessment

"I was struck by your compassionate and empathetic approach for which I am very grateful."

AlastairADHD Assessment

"The support your organisation has provided me has been life-changing."

AnonymousADHD Assessment

"I highly recommend this service to anyone concerned about ADHD. It's made such a difference to my life already to have this diagnosis confirmed. If my appointment had concluded with the answer that I haven't been living with ADHD then I would feel fully comfortable accepting that as the knowledge and competence of the team and the thorough process throughout would make it clear that every factor had been considered. It an outstanding service that I am grateful for. Thanks again :)"

Anonymous Patient

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Scotlands leading clinic for ADHD & Autism dignosis in adults and children

Patients’ Rights and Responsibilities Policy

Registered with and regulated by:

Awards:

INsurance companies we work with:

Companies we work with:

Patient Reviews

Don't Just Take Our Word For It

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Clinic Closed - 09/10/2024