Last updated: March 2023
Purpose of this Document
The purpose of this policy is to inform patients of their rights and responsibilities.
- To not be discriminated against
- To be treated with professional standards by qualified and experienced staff
- To expect ADHD Direct to monitor and try to improve continuously the quality of its services.
- To be treated with dignity and respect.
- To be given information about appropriate and available treatment options, what they involve and their risks and benefits.
- To have access to their own records, in line with data protection legislation.
- To privacy and confidentiality.
- To have any complaint acknowledged within three days and properly investigated within 28 working days in accordance with the ADHD Direct Complaint Policy.
- To be treated with courtesy and given support in the handling of any complaint and ensure high quality care is provided during the investigation of a complaint.
- To the assurance that any transfer between ADHD Direct and the NHS or other private services is handled as smoothly as possible.
- To a clean and safe environment.
- To have any letters concerning the patient be shared with the patient themself. This includes letters sent between ADHD Direct and patient’s GP and/or any other external agencies.
- To treat ADHD Direct staff and other patients with respect
- To keep appointments or cancel within a reasonable time as detailed in ADHD Direct Cancelation Policy.
- To provide measurements i.e., blood pressure, pulse, weight, and height (height – children only) when attending for virtual/online Medication Review appointments and virtual/online ADHD Treatment Initiation appointments. Measurements should either be sent to the administrative team to firstname.lastname@example.org before starting time of the appointment, or given to the clinician during the appointment.
- To book Medication Review appointments for the dates recommended by clinical staff and when requested by administrative staff of ADHD Direct
- To pay invoices by the due date detailed on the invoice
- To respond to communication received from ADHD Direct
- To follow instructions and recommendations provided by clinician with regards to taking prescribed medications
- To inform ADHD Direct if experiencing any side effects from the prescribed medication
- To inform ADHD Direct of changes of patients’:
- Contact details: name, address, email address, telephone number.
- GP Practice
- School – if patient is a child
- Next of Kin details
- Bank details – if paying by direct debit using payment platform GoCardless
- To read and sign ADHD Direct policies and to follow standards set out by the service.