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Duty of Candor Report 2024/2025

ADHD Direct

Report for Financial Year: April 2024 – March 2025

Date of Report: 06 May 2025

Name & Address of Service

ADHD Direct
Flemington House
110 Flemington Street
Glasgow G21 4BF

Understanding of Duty of Candour Responsibilities

We have ensured that all staff at ADHD Direct are fully informed about their responsibilities under the Duty of Candour legislation. Our team understands the importance of openness and transparency when responding to incidents that may cause harm or distress.

How We Have Done This

– We have a written Duty of Candour Policy in place.
– All staff are informed of this policy during induction and through annual training.
– Regular clinical governance meetings review relevant procedures, including Duty of Candour.
– Staff are signposted to national training resources and e-learning modules on openness and effective communication.

Do you have a Duty of Candour Policy or written duty of candour procedure?
☑ YES
☐ NO

Incidents in the 2024–2025 Financial Year

Number of times the Duty of Candour procedure was implemented: 0

Type of unexpected or unintended incident	Number of times this has happened (April 2024 – March 2025)
A person died	0
A person incurred permanent lessening of bodily, sensory, motor, physiologic or intellectual functions	0
A person’s treatment increased	0
The structure of a person’s body changed	0
A person’s life expectancy shortened	0
A person’s sensory, motor or intellectual functions was impaired for 28 days or more	0
A person experienced pain or psychological harm for 28 days or more	0
A person needed health treatment in order to prevent them dying	0
A person needing health treatment in order to prevent other injuries as listed above	0
Total	0

Did the responsible person follow the procedure appropriately?

Not applicable – no Duty of Candour incidents occurred during this period.

Lessons Learned

Not applicable.

Learning & Improvements

Although no incidents triggered the Duty of Candour, we continue to review our systems and procedures to ensure preparedness.

Changes to Policy / Procedure

No changes were required to the Duty of Candour Policy this year.

How Lessons Were Shared

Not applicable – no incidents occurred requiring shared learning.

Opportunities for Improvement

We continue to assess and improve internal training and support structures for Duty of Candour compliance.

Support for Person-Centred Apologies

We ensure staff are trained to deliver apologies appropriately. Training and supervision are provided to ensure communication is supportive and respectful.

Support for Staff and Service Users

Support mechanisms are available to any staff or service users involved in an incident, including:
– Clinical supervision and debriefing for staff.
– Signposting service users to appropriate emotional and psychological support.

Additional Notes

There are no additional matters to report for this financial year. ADHD Direct remains committed to upholding its duty of candour obligations and to fostering a culture of openness and continuous improvement.

regulated by

Registrations and memberships

Our practitioners are registered with the following organisations and are fully accredited in their selected field. For more information on accreditation get in touch with us today.

Awards:

ADHD Serivce of the Year 2023/24

‘Revolutionising how individuals access vital services for ADHD and autism, ADHD Direct specialises in virtual and in-person ADHD assessments, consultations, and treatment plans from its Glasgow base. With a dedicated team of clinical experts boasting more than 30 years of combined experience, the company delivers a range of patient-centred services as a whole-of-life plan, including diagnosis, screenings, coaching and medicine prescriptions. The judges were impressed by the team’s first-class services, which are rooted in empowering individuals to unlock their true potential by sustaining future goal pathways. With ADHD now widely misdiagnosed and under-diagnosed, the team has become a lifeline, providing timely and comprehensive solutions for those who have previously faced inadequate support.’

ADHD Direct are a Disability Confident employer, ensuring that disabled people have the opportunities to fulfil their potential, and supporting their journey to realise their aspirations:

As a Disability Confident Committed Employer we have committed to:

// ensure our recruitment process is inclusive and accessible // communicating and promoting vacancies // offering an interview to disabled people who meet the minimum criteria for the job // anticipating and providing reasonable adjustments as required // supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work // at least one activity that will make a difference for disabled people
Find out more about Disability Confident at: www.gov.uk/disability-confident

As a Disability Confident Employer we:

// have undertaken and successfully completed the Disability Confident self-assessment // are taking all of the core actions to be a Disability Confident employer // are offering at least one activity to get the right people for our business // and at least one activity to keep and develop our people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

ADHD Direct is an Living Wage Employer

At ADHD Direct, we’ve committed to being a Living Wage accredited employer, ensuring that all our employed staff aged 18 and over receive at least the real Living Wage (£12 per hour). We’re dedicated to fair compensation, extending this commitment to contracted workers as well.

Learn more about Living Wage: https://www.livingwage.org.uk/

INsurance companies we work with:

Companies we work with:

Practice supervision and assessment Provider for student Nurses

Patient Reviews

Don't Just Take Our Word For It

"Assessment process was difficult but the clinician Angela was amazing. Felt like we knew her for years. This is a company who really cares forn their patients its NOT about the money. I had done a lot of research before planning assessments and over the central belt ADHD Direct were the best. The CEO had am amazing career and you can tell he is passionate. The core values of this organisation are at the heart of their care. If you can afford private care please contact ADHD Direct."

AnonymousADHD Assessment

“Reception staff were lovely and welcoming. Katie was great, she was so patient and ensured she was very thorough, explaining everything in as much detail as I needed. She was excellent with my child who was being assessed. She noticed when I was feeling a bit overwhelmed and used that opportunity to show me visuals instead of talking about medication (I have adhd too). Thank you for all your help Katie, you made the whole experience much easier than I anticipated.”

AnonymousADHD Assessment

“As a parent, I wasn’t prepared to wait 2 years to get my child the help they needed, so I started looking for alternative assessment routes. ADHD Direct exceeded all expectations. From the first appointment, the service was professional and child-friendly and ultimately they provided us with life-changing answers and support.”

AnonymousADHD Assessment

“There is a group of special people who work here. When I first approached ADHD Direct I already had a diagnosis from another clinic. I even had concerns about something for a phone call etc to reassure me. ADHD Direct, your guys have made my journey so easy. Thank you”

AlistairADHD Assessment

"I never thought of myself as having ADHD because I wasn't one of those kids who was constantly running around. I just assumed I was lazy and unfocused, and that I didn't try hard enough to concentrate on the important things." ADHD Direct led me to realise that not only was there an explanation for why I "worked" differently from others, but also that there were better options than just trying to scold myself into being neurotypical. I'm still "me", but now for eight hours a day I get to be the version of me that prioritises and accomplishes the stuff that needs done without it feeling like a huge chore. ADHD Direct are professional, understanding, experienced and friendly, and I have recommended them to more than one person I know.

AlanADHD Assessment

"When I reached out to ADHD Direct my life was at a low. Decades of feeling trapped on an adrenaline-fuelled roller coaster had left me burnt out; held hostage by a catalogue of erratic and impulsive behaviours with little consistency or stability, impacting my health, relationships and work life negatively. ADHD Direct provided professional support, guidance and a thorough screening process leading to a formal ADHD diagnosis. Recognising these behaviours weren't character flaws but very real symptoms of a medical condition that could be effectively managed was life-changing. With the ongoing support of the fantastic team and a bespoke treatment plan, my life has improved beyond anything I could have dared dream since diagnosis. My huge thanks to the team for their care, sensitivity and support."

Anonymous PatientADHD Assessment

"The clinician was very thorough with explaining everything in detail about the assessment. Very understanding and clear in her treatment plan. Due to lack of services and scrutiny within the NHS, there was no judgement, no waiting long periods of time, just excellent patient focus and making families feel welcomed and finally having the answers. Highly recommend ADHD direct."

Anonymous patientADHD Assessment

"I would like you to know that I think you are the most professional, thorough, and caring team and Gordon’s knowledge of ADHD is second to none. I know how vigorously you tested my child and I 100% would not hesitate to recommend you to anyone and indeed have done in the past. Since you diagnosed my child almost two years ago now with ADHD his life has improved immeasurably, and I cannot thank Gordon enough for this. We will be forever grateful."

AmandaADHD Assessment

"My experience with you over the last year has been excellent and I feel that you have handled my case with exceptional professionalism. The diagnostic process was extremely thorough from beginning to end and your approach to treatment, prescribing medication and reviewing my progress has been consistently cautious and responsible."

BenADHD Assessment

"I was diagnosed with you just over a year ago. I just wanted to email and say thank you. Thank you for changing my life for the better. During my time as a patient at ADHD Direct, I felt fully supported (definitely more than I currently do under NHS care). The staff have always been so friendly and supportive. The team at ADHD Direct change lives and I don't know how I would have managed without your support."

Kelsey ADHD Assessment

"I just want to thank you and all of the team at ADHD Direct for all of your support and input over this past year. It has honestly been life-changing for my child and we are eternally grateful for your help and advice."

FionaADHD Assessment

"I have very much appreciated your help and support during this process. I think I have already told you, but the diagnosis and benefits of the medication have been life-changing for me and my family. This would not have been possible without your expert knowledge of ADHD and associated behaviours."

AnonymousADHD Assessment

"I was struck by your compassionate and empathetic approach for which I am very grateful."

AlastairADHD Assessment

"The support your organisation has provided me has been life-changing."

AnonymousADHD Assessment

"I highly recommend this service to anyone concerned about ADHD. It's made such a difference to my life already to have this diagnosis confirmed. If my appointment had concluded with the answer that I haven't been living with ADHD then I would feel fully comfortable accepting that as the knowledge and competence of the team and the thorough process throughout would make it clear that every factor had been considered. It an outstanding service that I am grateful for. Thanks again :)"

Anonymous Patient

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Scotlands leading clinic for ADHD & Autism dignosis in adults and children

Duty of Candor Report 2024/2025

Name & Address of Service

Understanding of Duty of Candour Responsibilities

How We Have Done This

Incidents in the 2024–2025 Financial Year

Did the responsible person follow the procedure appropriately?

Lessons Learned

Learning & Improvements

Changes to Policy / Procedure

How Lessons Were Shared

Opportunities for Improvement

Support for Person-Centred Apologies

Support for Staff and Service Users

Additional Notes

regulated by

Registrations and memberships

Awards:

INsurance companies we work with:

Companies we work with:

Practice supervision and assessment Provider for student Nurses

Patient Reviews

Don't Just Take Our Word For It

Book an Appointment

Newsletter

Services

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Clinic Closed - 09/10/2024