Thank you to everyone who took part in our 2025 Patient Participation Survey. Your feedback helps us continue to improve our service and ensure we meet the needs of our patients, carers, and families.
You Said: Booking and assessment were quick and easy.
We Did: We’ve continued to invest in streamlined online booking and expanded our clinical team to maintain short waiting times.
You Said: You value our clinicians’ expertise and understanding.
We Did: We’ve provided additional training opportunities for clinicians to ensure consistent, empathetic, and
evidence-based care.
You Said: You’d like to be able to speak to someone directly when you have questions about prescriptions or appointments.
We Did: We’re introducing a dedicated phone support line for urgent medication and administrative queries, available during working hours.
You Said: The medication process could be clearer and simpler.
We Did: We’ve improved our communication about prescription timelines and are developing a patient portal for tracking appointments, medication reviews, and key dates.
You Said: You’d like access to more holistic support — for example, therapy, speech/OT, and parental support.
We Did: We’re exploring partnerships with specialist providers and planning to pilot new parent/carer
workshops in 2026.
You Said: You appreciate clear communication and aftercare.
We Did: We’ve reviewed all our communication templates, improving clarity and reducing response times across our support inboxes.
Next Steps
We’ll continue to listen, learn, and act on your feedback. Your voice helps us shape ADHD Direct’s services to better support every individual and family we work with.