ADHD Direct Responsibilities
Your posted prescription or ITH Health medication order will only be processed once payment is received. If payment is not made during the request via JotForm, the posted prescription will not be written or the ITH Health order will not issued.
Your clinician will advise when to book your next medication review. Posted prescriptions or ITH Health orders will be stopped if reviews are not booked timely. We will remind you via email.
Report any prescription or ITH Health order issues within 2 days of receipt, including non-receipt. Notify us in writing of any schedule changes (e.g., not needing more medication) as soon as possible and at least 17 days before the next due date.
Keep your details updated in our system. If the address or date of birth we have on file is incorrect, inform us in writing before confirming these conditions. If a prescription is sent to the wrong address due to lack of communication, we cannot resend it ahead of schedule.
Your Responsibilities as Our Patient:
A posted prescription will be sent or an ITH Health order created only after we receive both your payment and the completed form. It is your responsibility to arrange this.
Your clinician will inform you when to book your next medication review. Prescriptions and ITH Health orders will be stopped if reviews are not booked on time. We will remind you via email.
Report any issues with your prescription or ITH Health order within 2 days of receipt. Should you not have received the posted prescription, please notify us 7 days after receiving the posted prescription dispatch confirmation e-mail.
Notify us in writing as soon as possible about any changes to your treatment schedule (e.g., if you don’t need a medication).
Keep your details updated in our system, especially if you change your address or if your date of birth is incorrect. Confirm your details on the Order JotForm.
It is your responsibility to inform us of any address changes. If a prescription is posted to, or an ITH Health order is delivered to the wrong address due to lack of communication, we cannot resend it ahead of schedule.
Prescriptions and Orders for Controlled Drugs – What you need to know
Prescriptions and ITH Health medication orders will expire after 28 days from their creation date. If you fail to fulfil your posted prescription or pay and receive your ITH Health order within this time scale, no refunds will be issued, we will not be able to issue a new one unless you can provide proof of voidance and you will be expected to submit a new Order Form with payment.
The only proof of voidance or posted prescriptions we will accept is a legible picture of the unfilled prescription, ripped or crossed. This can be sent via email to enquiries@adhddirect.co.uk.
ADHD Direct Collaborates with ITH Health
ADHD Direct partners with the ITH Health, specialists in dispensing ADHD medications. ITH Health will handle the supply and delivery of all medications ordered by ADHD Direct. They will have access to basic patient information, including your home address, email address, contact number, and medication details. ITH health will contact you via email for medication payment and by phone if additional information is needed.
If you prefer not to use ITH Health (e.g., if you wish to collect a prescription yourself), please inform us using the Order JotForm.
ITH Health contact details:
- Telephone – 01923 858 322 Monday to Friday 9 am to 5 pm
- E-mail – reception@ith-health.com
- Address – ITH Health, Unit 2, Premier Park Road, London, NW10 7NZ